We believe we can deliver these ambitious objectives if we become a fully digital organisation. This means continuing our journey from legacy IT systems towards cloud-based, service-orientated applications that minimise costs for users, improve our ability to react quickly to changed needs, and enable a more sophisticated relationship between learner needs and education provision.
A digital platform, with service-orientated architecture, enables us to manage our services for undergraduate admissions, conservatoires, teacher training, postgraduate, and post-16 as a single cluster of services with multiple pathways. This approach means greater flexibility to meet changing requirements for different user groups, improved efficiency, better reliability, and greater resilience.
Embracing digital technology has profound implications for the organisation and its ability to improve our core admissions services for all users. Internally, our journey to digital means developing new skills for our staff, deploying agile methodology in product management and service development, and embracing more flexible working approaches.
As we become increasingly digital, we can extend our services, and offer innovative approaches for universities and colleges wanting to target and increase their recruitment, and for connecting learners with learning opportunities.
Digital technology opens rich opportunities to provide personalised services and content to learners, as well as connecting with them through the channels that are now part of 21st century culture.